Refund policy
Return & Refund Policy
At Fresh Line Coffee Co., we want you to be confident in your purchase. If something isn’t right, we’re here to help.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible, items must be returned in the same condition in which they were received: unused, unworn, with original tags attached, and in the original packaging. A receipt or proof of purchase is required.
How to Start a Return
To begin a return, please contact us at info@coffeecoroasters.com. If your return is approved, you’ll receive a return shipping label along with instructions on how and where to send your package.
Returns should be sent to:
Fresh Line Coffee Co.
PO Box
New Castle, IN. 47362
Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always reach us at info@coffeecogroup.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We’ll evaluate the issue and make it right.
Non-Returnable Items
Certain items are not eligible for return, including:
- Limited-release, items on sale, small-batch, or seasonal coffees
- Custom or personalized products
- Personal care items
Due to the perishable nature and limited availability of these products, all sales for limited releases & items on sale are final.
Sale items and gift cards are not eligible for return.
If you have questions about whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once your return is approved, you may place a new order for the replacement item.
Subscriptions & Limited Releases
Limited release coffees are final sale and are not eligible for returns, exchanges, or refunds once an order has been processed or shipped.
If you experience an issue with a subscription delivery—such as damage, loss in transit, or an incorrect item—please contact us at info@coffeecoroasters.com and we’ll work with you to make it right.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@coffeecoroasters.com.