Shipping policy
Shipping Policy
Order Processing
At Fresh Line Coffee Co., we work hard to process and ship orders as quickly as possible. While we strive to meet estimated delivery dates, we cannot control delays once a package has been handed off to the shipping carrier. Weather conditions, carrier issues, or peak shipping periods may cause delays.
We recommend placing your order early to account for potential processing or transit delays. All delivery dates are estimates and are not guaranteed.
Order & Shipment Confirmation
After placing an order, you will receive an order confirmation email. Please review this email carefully to ensure all details—including items and shipping address—are correct. If you need to request a change, contact us as soon as possible through our Contact page.
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses or containing incorrect items due to customer error (such as missing unit or apartment numbers) are not eligible for reshipment or refund.
Once your order ships, you will receive a shipment confirmation email with tracking information. After a shipping confirmation has been sent, orders can no longer be modified.
Lost or Stolen Packages
Once an order has been processed and payment approved, it will ship via a common carrier such as USPS, UPS, or FedEx, unless otherwise specified.
Fresh Line Coffee Co. is not responsible for lost, stolen, delayed, or misdelivered packages, or for damage that occurs after the shipment has been transferred to the carrier. We are also not responsible for issues resulting from incorrect shipping information provided at checkout.
If your order does not arrive, please:
- Check with other members of your household or neighbors
- Review tracking information provided by the carrier
- Contact the shipping carrier directly to investigate the delivery
If you believe your delivery location may be at risk, we recommend arranging delivery to a secure location. Please verify all shipping and billing details before submitting your order, as incorrect information may result in delays or delivery issues.
Frequently Asked Questions
When will my order be processed and shipped?
Orders are processed immediately after they are placed. However, they may not ship the same day—and that’s by design.
At Fresh Line Coffee Co., we promise freshness above all else. Your coffee is roasted in small batches multiple times each week, and your order ships shortly after it has been freshly roasted. Most orders are shipped within 5 days of roasting, unless an unforeseen circumstance occurs. This ensures you receive coffee at peak flavor and quality—not something that’s been sitting on a shelf.
Can I order my coffee ground or whole bean?
Absolutely!
You can choose either whole bean or ground coffee at checkout. We recommend whole bean whenever possible, as grinding just before brewing helps preserve flavor, aroma, and health benefits. That said, our freshly ground coffee still retains many of the benefits that come from a fresh roast, so you can’t go wrong either way.
Does fresh coffee really make a difference?
Yes—absolutely, it does.
Most grocery store and online coffees don’t list a roast date, meaning the coffee could be up to 12 weeks old by the time you drink it. As coffee ages, it not only loses flavor and aroma but also many of its natural health benefits.
Research shows that older coffee can contain higher levels of free radicals, which may contribute to oxidative stress and inflammation. Fresh coffee, on the other hand, is more flavorful, more aromatic, and better for you.
Simply put: the fresher the roast, the greater the benefit.
Within 6 weeks of roasting, coffee can lose nearly 50% of its natural health benefits, and by 12 weeks, those benefits are nearly nonexistent.
That’s why we roast fresh—so you can taste and feel the difference.